Terms of Service

1. Acceptance of Terms

By creating an account or using SprintHelm (the “Service”), operated by SprintHelm (“we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you are accepting these Terms on behalf of an organisation, you warrant that you have authority to bind that organisation. If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service. The Service is intended for business use by engineering and product teams.

2. Description of Service

SprintHelm is an AI-powered sprint planning tool that helps engineering teams score backlogs, model team capacity, run Monte Carlo simulations, and generate executive summaries. The Service is provided as a web application at app.sprinthelm.com.

Free Tier: Free accounts may submit up to 15 tickets per sprint plan. Certain features including completion probability scores and pressure index numeric values are restricted on the free tier.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will notify users of material changes by email or in-app notification.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at hello@sprinthelm.com if you suspect unauthorised access.

We support sign-in via email and password, magic link, and Google OAuth. You agree not to share your account credentials with third parties.

4. Plans, Fees and Payment

The Service is offered on the plans published at sprinthelm.com. All prices are stated and charged in euro (EUR) and exclude VAT and any other applicable tax, which is added at checkout as described in section 8.

• Free:€0. No payment method required. Limited to 15 tickets per sprint plan, with certain features restricted.
• Pro:€9.00 per month (Founding Member price; list price €19.00 per month).
• Team:€19.99 per month (Founding Member price; list price €49.00 per month).
• Enterprise:custom annual contract from €12,000 per year, agreed and invoiced separately. The terms of a signed Enterprise order form take precedence over this section where they conflict.

Billing cycle. Pro and Team are billed monthly in advance. The first payment is taken when your free trial ends (section 5), and each subsequent payment on the same day of the following month.

Payment processing. Card payments are processed by Stripe Payments Europe, Ltd. We never receive or store your full card details. By subscribing you authorise us, through Stripe, to charge your payment method for the recurring fee until you cancel.

Founding Member pricing.The Founding Member price is available to the first 100 paying customers and is held for 12 months from the start of your first paid subscription. After that period your plan renews at the then current list price. We will give you at least 30 days' notice by email before the first renewal at the new price, and you may cancel before it takes effect.

Usage allowances. Pro and Team include monthly allowances for AI Executive Summaries and PRD ticket extraction, as published on the pricing page. Allowances reset at the start of each billing month and unused amounts do not carry over. Where you exceed an allowance, the feature is unavailable until the next reset; we do not charge overage fees.

Price changes.We may change our prices. We will give at least 30 days' notice by email, the change takes effect at your next renewal, and you may cancel at any time before then without charge.

Failed payments. If a payment fails, Stripe will retry it and we will email you. If payment is still not received, we may suspend access to paid features until the balance is settled. Your data is not deleted because of a failed payment.

5. Free Trial

Pro and Team subscriptions begin with a 14-day free trial. Nothing is charged during the trial.

A payment method is required to start a trial. We collect your card at the point you subscribe so that the subscription can continue without interruption if you decide to keep it. No amount is taken until the trial ends.

• We email you 3 days before the trial ends.
• Cancel at any point before the trial ends and you are not charged. Your account moves to the Free plan and your data remains available within the Free plan limits.
• If you do not cancel, the first monthly payment is taken automatically on the day the trial ends and the subscription renews monthly from then on.
• One trial per account. We may decline a trial where we reasonably believe accounts are being created repeatedly to avoid payment.

6. Renewal, Cancellation and Downgrades

Automatic renewal. Paid subscriptions renew automatically each month until you cancel. There is no minimum term and no cancellation fee.

How to cancel. Cancel at any time from your Account page or the billing portal linked from it. Cancellation takes effect at the end of the period you have already paid for: you keep full access until that date, and no further payments are taken. We do not refund the unused part of a period you have already paid for, except as set out in section 7.

Downgrades.Moving to a lower plan (Team to Pro, or either to Free) also takes effect at the end of the current paid period, so you keep what you paid for. We email you 30 days and 7 days before the change. At the effective date, features and allowances above your new plan are removed, and data that exceeds the new plan's limits may no longer be visible in the application.

If you need a copy of data that exceeds your new plan's limits, email privacy@sprinthelm.com within 14 days of the downgrade taking effect and we will provide it in a machine-readable format. Self-service export is not yet available in the application.

Upgrades. Moving to a higher plan takes effect immediately. Stripe calculates a pro-rata adjustment for the remainder of the current period, which is shown to you before you confirm.

7. Refunds and Your Right to Cancel

Every paid plan includes a 14-day free trial (section 5), so you can evaluate the Service in full before any money is taken.

Business customers. Fees already charged are non-refundable, except where refund is required by law or where we agree otherwise in writing.

Consumers in the UK and EU. If you are contracting as a consumer rather than on behalf of a business, you have a statutory right to cancel a distance contract within 14 days. In addition, and without affecting that right, we will refund your first monthly payment in full if you ask us within 14 days of it being taken. Email hello@sprinthelm.com from the address on the account.

Billing errors. We refund duplicate charges and charges taken in error in full, as soon as we identify them or you tell us about them. Tell us at hello@sprinthelm.com.

Approved refunds are returned to the original payment method. Stripe typically settles this within 5 to 10 business days, depending on your card issuer.

8. Taxes

All published prices exclude VAT and any other sales or consumption tax. The applicable tax is calculated at checkout based on the billing country and tax details you provide, and is shown to you before you confirm payment. Your invoice itemises the tax charged and is available in the billing portal.

EU business customers. You can enter a valid VAT identification number at checkout. Where the reverse charge applies, no VAT is added and you are responsible for accounting for it in your own jurisdiction.

You are responsible for the accuracy of the billing address, country and tax identification number you give us. Where incorrect details lead to tax being charged incorrectly, you remain responsible for the amount properly due.

9. Acceptable Use

You agree not to:

• Reverse engineer, decompile, or attempt to extract source code from the Service
• Scrape, crawl, or systematically extract data from the Service
• Resell, sublicense, or commercially redistribute the Service or its outputs without our written consent
• Submit personally identifiable information of third parties (such as employee names or personal contact details) as ticket data without their consent
• Use the Service for any unlawful purpose or in violation of any applicable regulations
• Attempt to circumvent rate limits, tier restrictions, or security measures
• Introduce malicious code, viruses, or disruptive data into the Service

10. Intellectual Property

Our property: SprintHelm, including the platform, scoring algorithms, simulation models, AI prompts, design, and all generated outputs, is owned by us or our licensors. Nothing in these Terms transfers ownership of the platform to you.

Your data: You retain ownership of all input data you submit to the Service, including ticket names, descriptions, effort estimates, and team configuration. By using the Service, you grant us a limited, non-exclusive, royalty-free licence to process your input data solely to provide and improve the Service.

AI-generated outputs: Sprint scores, Monte Carlo results, pressure indices, and executive summaries generated by the Service are provided for informational and planning assistance purposes only. We make no claim of copyright over outputs derived from your input data.

11. AI Advisory Disclaimer

All scoring outputs, capacity models, completion probabilities, and AI-generated executive summaries produced by the Service are advisory and informational only. They are not professional engineering, management, financial, or legal advice.

Sprint planning decisions, resource allocation, and delivery commitments remain entirely your responsibility. SprintHelm accepts no liability for decisions made in reliance on the Service's outputs. AI models can produce inaccurate, incomplete, or contextually inappropriate results. Always apply your own professional judgement.

12. Privacy and Data Processing

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to the collection and processing of your data as described in the Privacy Policy.

Sprint data you submit may be transmitted to third-party AI processing services (Anthropic) to generate executive summaries. This transmission is described in the Privacy Policy.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SprintHelm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, missed deadlines, or business interruption arising from your use of the Service.

Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total fees you paid to us in the 12 months preceding the claim, or (b) £100. For free tier users, the limit is £100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Termination

You may close your account at any time from Account settings → Close account. You will be asked to type a confirmation phrase, because the action is immediate and cannot be undone. Closing your account permanently deletes your sprint and backlog data, team configuration, portfolio projects and forecasts, and any connected Jira workspace along with its stored access tokens.

If you would rather we did it for you, or you cannot sign in, email privacy@sprinthelm.com from the address on the account. We action erasure requests within 30 days and usually far sooner, and we confirm in writing once it is done.

Cancelling a subscription does not close your account. Cancelling moves you to the Free plan and your data is retained under that plan. Closing your account erases it.

Any active subscription is cancelled before anything is deleted, so you are not charged again. We may retain billing, invoice and tax records for as long as applicable law requires, and de-identified security audit records that no longer identify you.

We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, or if required by law. We will provide reasonable notice where possible.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or prominent in-app notice at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall first be subject to good-faith resolution between the parties. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

17. Contact

For questions about these Terms, contact us at hello@sprinthelm.com.